Refund policy

We are committed to ensuring that you love every product you purchase from us. Should an issue arise, our team of experts will work one-on-one with you until the problem is solved. We stand behind every product we sell and are dedicated to making the fix as easy and hassle-free as possible. Let us help you get the most out of your purchase!

RETURNS & EXCHANGES

At Hyve, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we proudly offer returns and exchanges on all unopened and unused items within 30 calendar days of purchase!

Getting started is easy – just contact our team to initiate the return process. Please be aware that all returns are subject to a 15% restocking fee, as well as the cost of shipping which will be deducted from the refund.

All returns must go through an approval process managed by our experts. To get started, please provide pictures to confirm that the equipment hasn't been used and that it's still in its original packaging.

Our team will perform a thorough inspection of the equipment once it arrives to ensure it meets our standards. If the packaging has been opened or there's any damage, missing pieces, or items not returned, we'll need to deduct additional charges from your refund. But once we've completed the intake process, we'll make sure to issue your refund promptly.

DEFECTIVE ITEMS

If you happen to receive a faulty item from us, don't worry! We'll replace it right away with an identical one. We strive to provide prompt service, so a replacement will likely be sent within two business days.

To initiate the replacement process, reach out to us at support@hyveextraction.com.au and provide us with details about the defective product. We may ask for pictures, descriptions, or a video to help us pinpoint the issue. You can count on us to make things right!